FAQ's

What coffee should I expect ?

All of our coffee is 100% Arabica premium single origin.

If you purchase a coffee subscription we will send you 2 new African coffee varieties each month. Over the course of 12 months we will share 24 different coffees with you.

When placing your order you will be asked to choose a grind type and quantity, we will take care of the rest.

How fresh is your coffee?

We change our coffee every month meaning we procure small batches and don't leave coffee beans sitting around perishing. All beans are roasted shortly before they are dispatched to ensure maximum freshness. Subscription coffee is roasted to order.

What grind types do you offer?

We can supply your coffee in the following ways...

1. Whole Bean - recommended for ultimate freshness
2. Coarse Grind- suitable for Cafetière (French Press), Percolator and Cold Brew
3. Medium Grind - suitable for Aeropress, Filter, Chemex and V60
4. Fine Grind - suitable for Espresso and Moka Pot

Will you charge me for delivery?

All subscriptions and orders over £50 will be delivered free of charge anywhere in the UK.

A delivery charge for orders under £50 will be added at checkout.

When will I receive my order?

Taster Bag / Taster Box orders :
All tasters are dispatched via Royal Mail 2nd class. Orders are usually delivered within 3-5 working days of purchase.

Subscription orders :
We despatch subscription orders on the 2nd and 4th Friday of each month. When you place your order you will be allocated the next available despatch date. All subscriptions are sent via Royal Mail 2nd class (3 working day aim).
After your first shipment you will receive delivery at the same occurrence once a month until your subscription ends.

Where is my order?

Taster Bag / Taster Box orders :
All orders are sent via Royal Mail 2nd class. You will receive a notification once your order has been despatched. If you haven't received your order within 5 working days of your order being despatched contact us at info@maracoffee.com to investigate.

Subscription orders :
We despatch subscription orders on the 2nd and 4th Friday of each month. When you place your order you will be allocated the next available despatch date. All subscriptions are sent via Royal Mail 2nd class (3 working day aim). You will receive a notification once your order has been despatched. If you haven't received your order within 5 working days of your order being despatched contact us to investigate.

Do you ship outside of the UK?

Unfortunately we don't ship outside of the UK at the moment however we are looking to change this soon so please check back.
If you sign up to our mailing list we will notify you as we roll out to new destinations.

Is your packaging recyclable?

Yes, not only is our packaging recyclable but our boxes are made from recycled materials too. At Mara Coffee we work hard to ensure we are playing our part in trying to minimise the impact to our environment.
You may notice our coffee bags can be a little crinkled and this is due to them being fully recyclable. The bags are still great at keeping your coffee fresh just without the unnecessary harm to the planet.

Which subscription size is right for me?

We understand that everyones caffeine needs are different and that's why we offer 3 size options for our subscriptions. See a breakdown below to help you decide the right size for you.
  • 2 Bags (2 x 250g) - approx 70 cups of coffee 
  • 4 Bags (4 x 250g) - approx 140 cups of coffee
  • 6 Bags (6 x 250g) - approx 210 cups of coffee 
    All calculations are based on the UK standard measurement of 7 grams of coffee per cup. If you use more/less coffee per cup please bear in mind this will change the number of cups stated above.

    Can I make changes to my subscription order?

    Yes, email us at info@maracoffee.com and we will be able to assist with any changes required.
    Please allow up to 7 days for your account changes to be processed.